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FAQs

Q. What if I’m not satisfied with my purchase?
A. You can cancel your order at any time either before or up to 14 days after delivery.

Q. I have received my hat but it is too small/big?
A. You are responsible for own head measurement, please refer to getting fitted.

Q. How will I know if the colour will match my outfit?
A. If you are in doubt from the photo, send us a sample colour of your outfit and we will check against hat/fascinator for you.

Q. How big a sample piece will I send for my bespoke hat/fascinator?
A. The minimum size we would need is approx.3” square.

Q. Can the fascinator I have chosen be put on a head band?
A. Yes, all our fascinators can be adapted onto a wire band for a £10 fee.

Q. How much notice would I need to give for a bespoke hat?
A. We need approx 6-8 weeks in the months February to Oct. November to January we only need approx 4-6 weeks

Q. Will I have to pay for my bespoke hat in full when placing order?
A. Yes, if the hat is been designed and made to your specification.

Q. Can you make any hat or fascinator to colour match my outfit?
A. Yes, any style can be adapted for you.